Frequently Asked Questions

If you place your order by 4pm and the products are in stock at your closest distribution centre, your order will be delivered the next business day, no matter where you are in the country (rural addresses excepted).

Saturday deliveries can be requested for an additional cost, but they can’t be guaranteed. If a Saturday delivery isn’t successful, we’ll refund the fee.

Rural deliveries may take an extra day to be delivered.

We aim to dispatch all orders placed before 4pm the same day. Any order received after this will be dispatched the next working day. Please contact us if your order is time critical and we will endeavour to include this in our same-day dispatch schedule.

We can organise the shipping to any NZ port, and it is then up to your freight forwarder to arrange shipping from there.

We don’t charge freight, and there’s no minimum order. There’s just a $9 handling fee on each order.

Once your order has been dispatched, you’ll receive an invoice email with a tracking link included. That link will take you straight to the courier’s tracking page so you can follow your delivery every step of the way.

A quick heads-up: Astro operates from more than one warehouse. If your order includes items that aren’t stocked at your closest warehouse, those items may ship from another location and can take an extra 1 to 3 working days to arrive.

If you’ve checked your tracking link and things still don’t look right, our team is always happy to help. Just get in touch and we’ll look into it for you.

Don’t worry, your order hasn’t disappeared. Astro operates two distribution centres, and we dispatch items from the warehouse where they’re available. This means your order may arrive in more than one delivery if items are coming from different locations.

Each time part of your order is dispatched, you’ll receive an itemised invoice and a tracking email for that shipment. Once all items have been sent, everything will be accounted for across those invoices.

If you’re unsure whether something is still on its way, feel free to check your emails or contact our team and we can confirm it for you.

Just give us a call or flick us an email and we’ll take it from there. If you include your order or invoice number, we can process the return faster. Signed in? Open the order under My Account and use Request a return.

You can pay with your Credit Card or via Internet Banking. To set up a credit account, contact the team: hello@astro.net.nz or 0800 466 966.

There is no minimum order.

Any New Zealand based accommodation provider can set up an account with Astro. Please contact our delightful Client Experience team on 0800 466 966 or hello@astro.net.nz to get started!

No we don’t — there are no hidden costs. What you see in your cart is what you pay for.

Yes, we can supply you free samples for specific products. Please enquire with our Client Experience team on 0800 466 966 or hello@astro.net.nz.

Yes, you can visit the Astro Innovation Centre in Auckland, a working hotel floor where you can see and try our products. Prior to coming please make an appointment with our Client Experience team on 0800 466 966 or hello@astro.net.nz.