Cancellation Policy
Changed your mind? You can cancel any order before it leaves our warehouse.
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Cancelling before dispatch
You can cancel all or part of an order at no cost at any time before it is dispatched. Orders confirmed before 4pm are usually dispatched the same day, so please contact us as soon as you can.
To cancel, email hello@astro.net.nz or call 0800 466 966 with your order number (it starts with AST and is in your order confirmation email). We will confirm the cancellation by email.
Backorders
Items on backorder can be cancelled at any time before they are dispatched. Contact us the same way.
After dispatch
Once an order has been dispatched it can no longer be cancelled. You can still return goods under our Delivery & Returns policy.
Special orders
Products made, printed or ordered in specially for you cannot be cancelled once we have placed the order with our supplier or production has started.
Refunds
If you cancel an order you have already paid for, we refund the full amount using the same payment method. Card payments are refunded to the card used for the order. Orders on account are credited to your account.
If we have to cancel your order, for example because a product is no longer available or a price was shown in error, we will tell you as soon as possible and refund anything you have paid in full.
Nothing in this policy limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where those Acts apply.